Are you utilizing every opportunity you get to learn from the people you’re serving?
Lately, I’ve been spending a lot of time in conversation with my existing and past clients about the business, the experiences and what I can glean from them.
I stumbled upon this article about customer exit interview questions that I found really helpful. I have one client who we helped launch a 3 episode pilot of his series and now he’s decided he’s just going to focus more on the writing portion of his work, not on the audio.
Going through the exit interview process with him, this article was helpful in asking the right questions (both of him and of myself).
Original Medium: Customer Exit Interviews (Article)